FREE SHIPPING ON ALL ORDERS

FAQ's

All about Sami Sasha

My flowers are here (yay)! What should I do now?

So glad you asked! These flowers have been traveling so you should show them a little hospitality. They should immediately be removed from packaging. Give their stems a little snip (this helps them drink better by unclogging the part of the stem that may have dried out) and place them in a bucket or vase of cold water.
Oh yeah, be sure to recycle the packaging because waste isn’t pretty.

Can I get my package delivered at a specific time?

Delivery times are set by their route schedules. We can schedule a delivery date but unfortunately not a delivery time. Since your flower friends will be thirsty, we advise that someone is there to be on the lookout so they don’t stay out in heat or cold. And so you can get them in water stat.

Do I need to be present for my delivery?

Our deliveries require a signature so please have someone available to sign for the order if you are not present. If that is not possible, you may request to pick up the order from your local FedEx or UPS depot by contacting them directly once you have your tracking number.

How long in advance should I place my order?

You can request a delivery date for an order up to 7 days prior to your special event/occasion. If you have a lot of preparation to do, we advise that you schedule it for 2-3 days before your event so there’s time for your flowers to hydrate, get prepped, and open to the perfect stage.

Are any of the flowers edible?

At this point in time none of our products are for human consumption. Look, touch, but don’t taste no matter how scrumptious they look!

Something has come up! Can I change my order?

We get it, life is a little crazy. We can modify an existing order if we receive notice within 5 days of the delivery date. Once an order has shipped, we cannot modify it. If you wish to make changes to your order before the 5 day limit, please send an e-mail to [email protected], with the subject heading CHANGE TO ORDER # and the order number in question.

In the body of the email, please include your order number along with your name, address, contact information and changes you would like to make. You will receive a verification email of the changes made to your order within 5 business days.

What do you mean by ethical sourcing?

We love that you asked! We mean that we exclusively work with farms that are either Rainforest Alliance or Fair Trade certified. These are the strongest certifications in the floral industry for environmental and labor standards. Additionally, we work with our farms to create their own worker-led projects that empower the local rural farming community. You can learn more on our About Us page and through updates on our blog.

How will my package be delivered?

Our deliveries are made via FedEx or UPS. It’ll be a great mail day!

What’s your cancellation policy?

We aim to grow the best and provide the best experience. If your product isn’t up to par, please contact us via online chat, email or call us directly so that we may assist you with your concerns. Please have your order number available so that we may process your request in a timely manner. Due to the perishable nature of our products, we are unable to receive returns. If your product arrives damaged, we ask that you contact us immediately upon receipt of your product and provide images within 24 hours of your delivery so we may offer a speedy resolution.

CANCELLATION + REFUND POLICY

Your flowers are harvested and shipped from South America, Central America and the United States once your order has been received and processed for shipping. Late cancellations may not be possible at the time the request is received. Orders that cannot be cancelled cannot be refunded

General Orders*

Minimum 7 days prior to delivery date

Specialty Items**

Minimum 10 days prior to delivery date

Wedding Collections

Minimum 14 days prior to delivery date

DIY Celebrations

Minimum 14 days prior to delivery date

Please send cancellation requests to: [email protected] with the following information:
Subject: CANCEL Order #
Please include your order number, items to be canceled and reason for cancellation. Once the cancellation request has been processed, a cancellation confirmation will be emailed.

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